General Terms and Conditions of Sale
These General Terms and Conditions of Sale apply to any of the products you purchase from us and any orders that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.
Please read these terms and conditions carefully. When placing an order through our website, you will be asked to confirm that you have read, understood and agreed to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through our website.
Placing Orders
To place an order you can either open an account with us, or you can login with an existing Amazon account or you can use our Guest Checkout. If opening an account with us, you will be required to provide us with some compulsory personal information. You can, at any time, update or correct your details by logging in to your account.
When you open an account, you will be required to create a password to allow you to access your account and to maintain account security on our website. You are responsible for keeping your password and account information confidential.
We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us immediately.
If we are also suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.
If you use our Guest Checkout, we will retain your personal information for 3 years in order to process your order. [If you already have an Account, we will attempt to match your personal data with your existing account information but if not, we will retain your information for future orders that you might make].
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Subscriber Offers
By adding a subscriber offer to your transaction you are giving us permission to opt you into all communications including but not limited to email, SMS, and notifications. If you decide at whatever stage to opt-out of our marketing communications, then any subscriber offers will no longer be valid and will not be applied to your purchase. You may opt back in anytime by accepting subscriber offers or changing your preferences.
Order Acceptance
Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and the despatch of the product(s) is confirmed.
We have the right, prior to dispatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
Our contract with you will start when you receive the order despatch email and will remain in place until the last day of your right to return the products.
If we cannot supply you with the products you have ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that we shall incur no liability.
Payment
During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.
By completing the payment details, you confirm that the method being used to make payment belongs to you or is in your name where an agreement is entered into with any credit or third-party provider.
We do not store your payment information, however, third-party providers used by us may be using encrypted secure payment mechanisms that could store your data.
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Please see individual payment providers websites for further information on how they hold your personal information collected at payment.
We take full payment immediately for all products unless you sign up to pay for your order using our third-party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.
Products ordered remain on our property until they have been collected from us, or we have delivered them to the address specified by you.
If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do so within 30 days from the date on which we notify you of the cancellation of the order, we may arrange for the collection of the products at your expense.
We reserve the right to charge you for any/all damage to any products that are the subject of an unpaid order.
Delivery and Collection Delivery
Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You will find full details of our delivery charges on our website.
Delivery will be to the address specified in your order. If no one is available at your designated address at the time of delivery, our courier will advise whether your order has been left in a specified safe place or returned to the depot/post office.
Orders over £50 delivered to a UK address are free of charge but if you return an item or items and your order amount after a refund falls below £50, then the standard delivery charge will be applied to your order and your refund will be reduced for this amount. Offer excludes gift cards. The basket value is calculated as inclusive of any other promotions.
When the products are delivered to the delivery address specified in your order, all risk including loss or damage to the products shall pass to you.
We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
In the UK, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see the “Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre.
International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination.
Our Clothing products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details.
It will be your responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
Where free delivery is offered over a spend threshold, any returns that when refunded reduce the order below that threshold will result in the original delivery charge being applied to the order and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions are applied to the order.
Delays
We will make every effort to keep you informed should the supply of your product(s) be prevented or delayed for reasons beyond our control.
We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
Changes to an Order
Any changes to your order must be notified to us prior to their dispatch and be in writing (via email).
When an order is placed, you cannot make changes to your name or address once your order has been dispatched.
If you amend or change your order, this could lead to changes to your delivery timetable.
If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
Right to cancel
If you have ordered with us as a consumer online or by telephone, you have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 your order at any time up to 14 calendar days after the day on which you received the product(s) you ordered.
When we have received all of your order back, any paid delivery charge will be included in your refund. The delivery charge refund will be to the value of standard delivery.
To exercise your right to cancel your order with us, you must inform us of your decision in writing within 14 calendar days after the day you received the products, which you can do by downloading the cancellation form here and sending to us separately.
While the products are in your possession, you must take reasonable care of them until you return them to us.
You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the order to us.
The deadline is met if you send back any products before the 14 days has expired. Unless returned to us, you will have to pay any direct cost of returning any products to us.
You are only liable for any diminished value of the products resulting from the unnecessary handling of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value. We will process your refund within 14 days of receipt of the products.
For products delivered to a third party, at your request and in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.
Carriage and Package
Unless otherwise specified, the cost of carriage is charged extra. For UK trade, prices include carriage cover deliveries to one single address in all mainland areas of England, Scotland and Wales.
Extra costs of delivery beyond the mainland (including any duty and landing charges), or of special delivery at the buyer’s request will be charged to the buyer.
Our standard packaging in cartons, suitable for surface carriage, is included in the price, but any special packaging requested by the buyer is charged extra.
Loss or Damage in Transit
Where the price includes delivery, we will at our option either repair, replace free of charge or credit shortages or goods lost or damaged in transit to UK buyers, or to British port for Export buyers, provided that:
In the case of damage or shortage, the buyer notifies both the carrier and us in writing within 7 days after the receipt of goods;
In the case of loss, such notice is given within 14 days after they are dispatched; and In the case of Export buyers, the buyer establishes to our satisfaction that such loss or damage occurred prior to shipment.
Where the buyer specified the carrier, responsibility for loss or damage in transit lies with the buyer.
Defects
The buyer shall not be entitled to reject any goods which are defective or do not conform to description but we shall at our discretion and expense replace or refund the invoice values of any such goods. If written particulars of the alleged defect or miss description are received by us no later than 7 days after the date of Invoice and the goods (if we so request) are returned to us carriage paid and, failing such request, the goods are held for our inspection. No liability whatsoever can be accepted for defects arising from further processing after delivery.
Liability
Our liability in terms of these conditions is in lieu and to the exclusion of all other warranties, conditions or obligations Imposed or implied by statute or otherwise in relation to the quality or description of the goods or their fitness for any particular purpose.
All liability for any indirect or consequential loss (howsoever arising) is hereby expressly excluded, provided that If the buyer is dealing as a consumer as defined in the Unfair Contract Terms Act 1977, his rights under that act are not hereby affected.
Governing Law
These conditions shall be construed and shall take effect in all respects in accordance with English Law.