SHIPPING
MON PÈRE WORDS (MPW) aims to ship out your order as quickly as possible. 

Many items ship same or next day, however due to huge influxes of orders we often receive, it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.

You will receive an e-mail confirming your order has shipped.

International Shipping

We offer international shipping but at this time are unable to ship to select countries. After purchasing an item, you will receive an email notification with tracking information once your order ships.

MPW does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different cost per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.

Returned-to-Sender & Refused Packages

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information.
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. 

Return Package Responsibility

Helpful Hint: MPW is not responsible for returns until they reach us.  Please keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, MPW will not be able to process your return in a timely manner.

RETURNS 

Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. 

Please allow 5-7 business days from the date your package arrives to us for your return or exchange to be processed.

Please note that return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, we will be happy to provide a return shipping label.

If you wish to exchange items to a different size, we will be happy to process the exchange, so long as the new item is in stock and the original items being exchanged are unworn, unaltered and in new condition (no smells, stains, makeup, bodily fluids, etc) with all tags attached. Customers will need to ship the exchange back to us to process any exchanges. Once we receive the product, the exchange will be sent free of charge back out to the customer.